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IDREAM ™ provides a rich, real time set of information directly enabling on-the-floor decisions related to employee/ shop floor productivity and capacity utilization. The productivity of the employee. This is done by monitoring all facets of human /Computer interaction.
Managers can use the intelligence to set meaningful benchmarks to enhance division or department performance and move the team along goals set by the organization. This along with the security features that are built with the tool give management a multilevel view on the performance of the organization. The view is multilevel because it can be rolled up to a high level as well as focus to the granular level.
IDREAM ™ potential areas of use & benefits can be broken down into the following areas: Productivity, Security, Forecasting, Training & Deterrence.
Productivity:
By accurately gathering real time information on the actual performance of every process associate for each process and by tracking the duration to completion, IDREAM ™ gives a realistic view of how long it takes to perform tasks. Since the tool also captures how a particular task is done, it gives a way to compare an efficient employee to a non efficient one.
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Meet SLAs:
Set escalations or pre-alerts for tasks to be completed as per the SLAs – identify possible SLA breaches in advance of the breach itself and give managers enough time to prevent a breach. Pro active notifications are always better than reacting to customer sought resolutions or clarifications on performance issues.
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Security
The tool monitors all events on the system. This gives the ability to set alerts based on barred areas identifiable in a matrix of roles/ employees and barred areas/ exposure areas – this allows a capability to trap misuse and information abuse for whatever reason. Real-time integration with an SMS gateway can be employed to immediately trigger managers of the abuse. Enough unique transaction data is captured by employee or process associate to substantiate abuse if required.
Monitor even the clip board activities, so any files/screen shots captured and saved onto files or thumb drives can be captured and subsequently notified.
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Forecasting, Floor Planning and Capacity Utilization:
Data that is captured can be used to forecast future needs. Once the tool is up and running, estimation from past data can be used to forecast future needs as well as alert managers of potential staff shortage. Capacity utilization decisions can be taken at real time – having part time staffing on stand by is a meaningful option when process shop floor decisions can be pushed as late as possible. Reduced redundancy automatically results in important cost savings for the IDREAM ™ employing organization.
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Gain Customer Confidence:
Use IDREAM ™ capability to demonstrate transparency to customers – the rich data set virtually seals the deal on transparency on part of the organization. Customers are most likely to entrust the IDREAM ™ employing organization with higher value and critical processes knowing that IDREAM ™ monitors for them.
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Training:
By capturing information on all users and analyzing for the most productive and the least productive users, the tool can be used to demonstrate to new users/unproductive users how to best work on a process.
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Growth & Retention:
By capturing the data, the organization can turn its focus to retaining the knowledge of its most productive employees.
Managers can also be measured for their ability to retain the best employees – there will be enough data to corroborate manager judgments on employees.
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Deterrence:
The strong monitoring ability of the tool serves as a powerful deterrence against unethical behavior.
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Encourage cost savings work models:
With real time monitoring capability the organization can now encourage employees to work from home while feeling comfortable that employee activities are being monitored – and the company knows what employees are doing. This can save huge amounts on infrastructure cost for the organization, with security in place to ensure such work models are not abused for personal benefit.
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Financial Benefits:
The IDREAM ™ enabled organization can exactly measure $ spent per process Vs. per customer Vs. returns – this leads to better financial planning and can dictate strategies for ROI.
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